Privacy Policy

1. Introduction

Emmkamp Tours (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services.

This policy complies with the Data Protection and Privacy Act of Uganda, as well as internationally recognized privacy standards.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller

The data controller responsible for your personal information is:

Emmkamp Tours
Email: privacy@emmkamptours.com
Address: Kampala, Uganda

3. Information We Collect

We may collect the following categories of personal information:

  1. a) Personal Identification Information
  • Full Name
  • Email Address
  • Phone Number
  • Nationality
  • Passport details (if required for tour bookings)
  1. b) Booking Information
  • Tour preferences
  • Hotel selections
  • Travel dates
  • Special requests or dietary information
  1. c) Payment Information

Payments are processed via secure third-party payment providers. We do not store your credit card information.

  1. d) Technical Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Cookies and analytics data

4. How We Use Your Information

We use the information we collect to:

  • Process tour and hotel bookings
  • Communicate booking confirmations and updates
  • Provide customer support
  • Improve our website and services
  • Send travel information and updates
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing Data

We process personal data based on:

  • Your consent when submitting forms
  • Contractual necessity for bookings
  • Legitimate business interests such as improving services
  • Legal compliance with tourism and immigration regulations

6. Sharing Your Information

We may share your information with:

Service Providers

  • Hotels and lodges
  • Tour operators
  • Transport providers
  • Payment processors

Legal Authorities

When required by law, regulation, or government request.

Business Partners

Only where necessary to deliver the travel services you request.

We do not sell your personal data to third parties.

7. Cookies and Tracking Technologies

Our website uses cookies to improve your experience.

Cookies help us to:

  • Understand how visitors use our website
  • Remember user preferences
  • Improve booking functionality

You can control cookie settings through your browser.

8. Data Security

We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission method is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill booking services
  • Meet legal obligations
  • Resolve disputes

Once data is no longer required, it will be securely deleted or anonymized.

10. Your Data Protection Rights

Under the Uganda Data Protection and Privacy Act, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Lodge a complaint with the Personal Data Protection Office (PDPO)

Requests can be submitted via:
privacy@emmkamptours.com

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites (such as hotels, airlines, or travel partners). We are not responsible for the privacy practices of those websites.

13. International Data Transfers

Because our services involve international travel, your information may be transferred to hotels, tour operators, or service providers outside Uganda. We ensure such transfers follow appropriate privacy safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Emmkamp Tours
Email: privacy@emmkamptours.com
Address: Kampala, Uganda